Arabic, Bengali, Chinese (Cantonese & Mandarin), Czech, Danish, Dutch, English, Farsi, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Bahasa Indonesia, Italian, Japanese, Korean, Bahasa Malaysia, Norwegian, Polish, Portuguese, Punjabi, Romanian, Russian, Spanish, Swedish, Thai, Turkish and Urdu.
Each month, we offer valuable advice for working in different cultures in our free e-mail newsletter.
Contact us today to see how we can help you make the best of your international business relationships.
Babel’s “Developing World-Class Customer Service” is a course that identifies opportunities to excel with overseas visitors by offering practical techniques for handling foreign customers, methods to demonstrate empathy and build rapport and the confidence to deal positively with challenging situations.
For each culture:
What kind of language is appropriate for your overseas customer? What examples and anecdotes, similes and analogies will they appreciate and remember? How can you KISS (Keep It Short and Simple)? When speaking with an overseas visitor, how do you make sure you are using International English to help your customer understand you without difficulty?
How do you make your arms and hands, eyes and head work for you and not against you?
A series of scenarios will be developed that present a cultural challenge for each of the targeted cultures. The participants will be asked to work in pairs to define what went wrong, why and how it could have been handled better.
“I’ve gained a better understanding to some cultural differences. I definitely suggest colleagues go on it so they have an understanding, it’s often classed as ‘rude’ but it’s merely a misunderstanding.”
"Good to have training related to our role.” St George
“Everything I was coming to learn and more.”
“Excellent interactive, informative course.” St James
To find out more please contact Sue Curry, MD on 020 8295 5877, alternatively email email@example.com