Working with the Chinese

Overview

Our briefings are designed for employees working with the Chinese.  We thoroughly review the people and their business culture and provide practical information on their country.

Content

Confucianism is a form of humanism, based on the teachings of Confucius.  It still underpins the Chinese ethic and the rules governing accepted standards of behaviour. A basic understanding will help delegates build relationships with their colleagues.  Each ‘behaviour’ is explored through a briefing, discussion and enactment of an authentic business scenario so that participants are involved in learning and practising new skills.

Underpinning Behaviours

• Guanxi (relationships/connections)
• Mianzi (face)
• Kèqi (modesty/humility)
• Xiào (Confucian filial piety)
• Hierarchism
• Taboo subjects

Other Confucian Values

• li (ritual/courtesy) - Confucian Superior Man
• shù (reciprocity) -  Confucius’ Golden Rule
• rén (generosity) Confucian perfect virtue
• zhong (sincerity - Confucian perfect virtue

Communication and Business Meetings

Underpinning influences, behaviours and protocols, making arrangements and preparing for a meeting: logistics and preliminaries, the structure of meetings, techniques, closing and following up a meeting, forms of address, Chinese style of verbal and non-verbal communication

Negotiating Techniques

Preparing for and conducting negotiations, Chinese negotiating tactics, do’s and don’ts for negotiating with the Chinese, overcoming objections

Business Entertaining

Protocols and making arrangements, preparing for and hosting banquets: table manners, dishes, closing and following up a banquet

Business Etiquette

Underpinning influences and behaviours for exchanging gifts and favours, choosing gifts, reciprocity, etiquette for exchanging gifts, guidelines for rewarding personal service.

Strategies for Working Effectively Together: Practical and useful tips that will help cement relationships and get the best out of multi-cultural working