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Effective International Meetings

Meetings are an integral part of work life.  While the majority of meetings are positive and successful, there are times when communication breaks down and relationships can be damaged as a result.  When people work across cultures, or in international teams, the chances of this happening are much greater, as each member brings their own prejudices and cultural conditioning to the meeting.

This course will enable the delegates to identify what has happened when meetings are unsuccessful and communication between people of different cultures breaks down and how to avoid it. It will help them prepare for and run more effective meetings with their international colleagues and customers.

By the end of the training, delegates will:

  • Be able to convince, motivate and influence their international colleagues at meetings
  • Know how to adapt their language and images to their colleagues
  • Know how to structure their meetings and ensure they get their message across
  • Be able to take an effective part in face-to-face and web-ex group meetings
  • Be able to manage challenging conversations successfully
  • Know when to be more assertive/responsive
  • Be able to build rapport with international colleagues more easily

Course Content
Welcome, Introduction and Agenda

Group Discussion:  Before, during and after exercise: What makes an effective meeting? 

Group Exercise

Personal Preferences Exercise

The structure

  • Flow of events
  • Who takes decisions?
  • Agreement with boss
  • Time allocation
  • Success criteria
  • Roles planning
  • Methods of conflict resolution

The Task

  • The work
  • Information, data and content
  • Hands on, doing, getting a result

Web-Ex Meetings – How to Get the Most Out of Them:

  • Video examples of successes/failures
  • Best Practice for Tele-Conference / Video-Calls
  • Body Language
  • Building rapport remotely

The People

  • Review of Richard Lewis’ cross-cultural model (Linear, Multi-and Reactive Cultures)

Effective International Communication

Being clear and structured:

  • High versus Low context cultures*
  • Audience Expectations*
  • Meeting Patterns in different cultures*
  • Getting your message across clearly
  • Structuring what you say
  • Signposting changes in the discussion
  • Summarising
  • Checking and clarifying to ensure understanding
  • Keeping control of the discussion
  • Using appropriate volume and speed

Choosing your language:

  • Using the language that your partner will appreciate and understand
  • Deciding how formal or informal you should be
  • Using K.I.S.S (Keep It Short and Simple)

Active Listening Skills:

  • Tools for active listening
  • Asking clarifying questions
  • Checking and confirming the message
  • Summarising

Exercise: Final meeting to put all the skills into practice

Summary, Questions & Answers, Close.

For more information on this course, please contact Sue Curry,