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"I enjoyed learning how to deal with situations emerging from cultural differences within the USA (dialects, accents). Some really helpful insight into the American mind-set, especially business life. Also, the ability to phrase things in a way that US clients understand. Now I understand that there are some things here in the EU that US citizens never use so cannot understand."

American Cultural Training

Computacenter

"The course improved my level of confidence to deal with situations and I now feel I have a better understanding of the Chinese and Russian cultures."

Developing World-Class Customer Service

Customer Service Academy, Berkeley Group