This year the number of instant messaging (IM) users will reach 4.3 billion - a growth largely driven by an increased need for remote communication during the COVID-19 crisis. The benefits of using Teams, Slack and Zoom are well documented. But many of our workshop participants have commented on the impact of cultural differences in their use of, and communication style on, IM.
Culture and communication are closely linked. One cultural dimension referred to a great deal is low- versus high-context communication. Context being the information surrounding a situation or event. The Chinese, Japanese, Arabs, Brazil, people from the Mediterranean are high-context cultures meaning the information needed is in the nature of the situation and relationship held with the sender, not in the explicit communication. These cultural groups typically have intersecting networks, long-term relationships, strong boundaries and maintaining the relationship may be more important than the task. If they seek information, they will turn to their personal network.
"Each year the Babel module is rated 'outstanding' by our graduates. They feel really engaged and encouraged to learn and although some of them may have studied these topics at university, they have never experienced the content within such a multi-cultural group and the advice offered by top trainers. The graduates are excited to network with fellow colleagues from different offices and cultures and Babel's programme enables us to do this perfectly."
Graduate Development Programme
"The trainer gave me straight answers to my questions and tips on how to deal with my problematic situation in the future."
Working Across Cultures
VMWare - Bulgaria
In celebration of World Day for Culture Diversity for Dialogue and Development on Saturday 21 May 2022, we are offering the chance to win a copy of the Culture Map by renowned expert Erin Mayer. Simply enter your details below and click on the button by Friday 27 May 2022. Good luck!