The Challenge: Their Learning & Development team looked to develop a UK-wide approach to the language training offering to employees in order that staff could receive a consistent standard of training that was, above all, fit for purpose.
At the time, the provision of language training had developed on an ad-hoc basis with each site holding relationships with local suppliers.
Therefore they appointed Babel to plan and undertake the training. There were requirements Babel needed to keep in mind such as aligning learner achievement with the company’s own language proficiency standard so that abilities could be assessed company-wide.
The L&D team also needed a flexible system to enable them to prioritise the needs of the learner as well as decide on the training type (one-to-one, group sessions, in-company, on-line or guided self-study).
Our Solution: We have developed a range of solutions to be offered that could include:
Each year, we deliver in excess of 3,500 hours of training to 140 learners at 12 different locations in the UK and France, as well as online. All agreed training content is customised with flexible schedules offered by personal tutors. Progress tests are implemented across all locations in March and October.
"The course improved my level of confidence to deal with situations and I now feel I have a better understanding of the Chinese and Russian cultures."
Developing World-Class Customer Service
Customer Service Academy, Berkeley Group
"I know quite a few people were sceptical about the value of spending a full day doing the training but from the feedback I have had it really fulfilled our needs."
Country Briefing: Qatar
University of Sussex
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