International Assignments: World-leading companies often use international assignments to increase the leadership skills and global mindset of their employees. But expatriate assignments can be extremely expensive: up to three times the cost of a person’s typical annual salary, according to some statistics.
The unfortunate reality is that even companies providing well-crafted relocation packages may not always offer in-depth cultural training and support, help assignees and their families settle in, and operate at their optimum.
The Challenge: Our client had developed a multi-million pound extension to its factory in Derbyshire. Given the need to drive new process equipment innovations and provide technical assistance, they invited a team of existing Russian employees to relocate on short-term rotation to the UK. Here, they would manage a project team of British, German, Swiss and French nationals. Their role was to establish standards and coach engineers on new methods of working.
Given the prevailing Russian management style, our client’s Head of International Assignments recognised that it would be best for the inpats to have cultural training as soon as they started work on the factory floor to avoid them getting off to the wrong start.
Our Solution: During our Needs Assessment, the objectives of the workshop were agreed – Babel would deliver a closed workshop with the Russian engineers as a group talking about their cultural expectations including organisational culture, with a follow-up session set aside to answer their questions on practical daily living issues.
The engineers spoke Intermediate/Upper Intermediate English but as our Course Leader was fluent in Russian, we offered – and it was felt better – to deliver the programme in Russian. This helped engender trust in the delegates and allowed them to speak confidentially about their concerns in their mother tongue (some of which were then – with their agreement – fed back to the International Assignments team).
Our practical, highly-interactive workshop identified the keys to understanding different British cultural preferences, identified the differences in Russian and British business approaches and how best to persuade, motivate and influence employees when introducing new innovations. The content focused on:
Living in the UK: The Practicalities
We also recommended some one-to-one coaching with the engineers. The aim of the coaching was for them to practice role-play situations which allowed them to run-through their work situations with our course leader before tackling difficult conversations with staff on the factory floor.
Finally, there was also an option for them to come back for more coaching on a trouble-shooting basis in the future.
"I have been having regular lessons for a couple of weeks now and the lessons are going really well. I need to study some more on my own is the only thing! But the lessons are really good - fast paced and challenging (in a good way). The tutor is really supportive so it's good and I feel like I am learning a lot!"
Portuguese Skype Lessons
Amy - Private Client
"Thought-provoking course which gives a great insight into other cultures and how to adapt and improve your own communication for the greater good."
Working Across Cultures
BNP Paribas Securities Services